last night after a very long week and even longer day, i decided to pick up a film at red box for brandon and i to watch. i picked up the film and went inside the house in full of anticipation of turning off my brain and indulging in a little cinematic delight. yet, when i opened up the dvd case and i was horrified to find that the dvd inside was actually "p.s. i love you" not the movie i had choosen. now the real blow wasn't really the fact that i couldn't watch the movie, but the fact i rented the same movie as someone who watches movies like "p.s i love you". however, after i recovered from the shock, i quickly gathered my poor grad student wits and looked for retribution for the $1 i spent. ( thrifty or cheap?) i looked on the redbox website under the FAQ "What do I do if the wrong dvd is in the movie case?" This is what it says:
"Please contact our Customer Service Group at 1.866.REDBOX3. All Redbox customer service reps have personally been through our proprietary Rental Trauma Simulator and know what it's like to have a scratched disc ruin the last 20 minutes of a film or to open one case and find another movie instead. They will resolve your issue. Please note that Redbox cannot refund charges that are older than 90 days. "
I called the redbox hotline and dramatically told jermaine, " I am traumatized." After about 30 minutes on hold, Jermaine who may be trained in rental trauma but obviously not in how to work the redbox computer system, gave me a free promo code. now thanks to jermaine, i am now able to live a fulfilling life as a redbox post-traumatic dvd rental veteran. bless america.
3 comments:
I want to know what movie you meant to watch that night.
a friend once told me this story sounded like something should be on a blog. so that is what i did. i put in its proper place-my blog.
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